Shipping cost for this product is calculated at checkout and is based on weight & distance traveled.

Handling time is approximately 2–3 business days.

Shipping time is approximately 3–5 business days after handling.

Business days are Monday through Friday, excluding major holidays.

See our full Shipping Policy.

• Items may be returned within 7 days of delivery, as long as they are unused, undamaged, and in their original packaging.
• Whether requesting a refund or an exchange, the process is the same:
  1. Email info@dogstoreonline.com to request an RMA (Return Merchandise Authorization) number.

2. A prepaid return label will be provided with return instructions.

• Once the item is received and inspected, we’ll issue:
  
  1. A refund to your original payment method, or
  
  2. A store credit for exchange
  
  
  For full details, please see our return policy

We’ve broken our FAQs into easy sections so you can find answers faster:

• Placing Your Order – Learn how to place an order, what to expect, and how payments work
• Shipping Your Order – Understand shipping speed, carriers, and tracking
• Issues With Your Order – Get help with returns, wrong items, or problems after delivery
• Site Questions – How to navigate the site, use search, find size charts, and more