You can contact us to start a return, or you can do a self-return from your order page.
Returns are free within 30 days of receipt of your order.
Please see our complete return and refunds policy in the footer for more information.
What is your returns and/or refund policy?
What do I do if I ordered the wrong size or color of an item?
This happens to everyone!
If you realize your error right after your order, please contact us via the contact page or via email at info@dogstoreonline.com and we will fix it for you.
If you realize your error once you receive your product, please contact us right away, and we'll discuss options to fix it.
If the error was our mistake, we will fix it at no cost to you.
Do you accept returns or refunds of personalized products?
As of January 1, 2025, we no accept returns or refunds of personalized products.