We request that you contact us for a return or refund.
Returns are free within 30 days of receipt of your order.
If you need a refund for your order (within 30 days of receipt of your order), please contact us.
Please see our complete returns and refund policy for more information.
What is your returns and/or refund policy?
What do I do if I ordered the wrong size or color of an item?
This happens to everyone!
If you realize your error right after your order, please contact us via the contact form or via email at info@dogstoreonline.com and we will fix it for you.
If you realize your error once you receive your product, please contact us right away, and we'll discuss options to fix it.
If the error was our mistake, we will fix it at no cost to you.
Do you accept returns or refunds of personalized products?
Yes - the only item we cannot refund is gift cards.