We accept all major credit cards. You can also use digital wallets like Amazon Pay, Apple Pay, Google Pay, PayPal, and Shop Pay.

Installments are available through Shop Pay, depending on eligibility.

Yes! You can find exclusive discounts:

• On our social media pages
• By subscribing to our newsletter
• Through occasional sales listed on our Sales page
  

If a product comes in different sizes, you’ll find sizing information in at least one of the following places:

1. An image in the product gallery (usually labeled “Size Chart”)
   
2. Mentioned within the product description
   

We also have YouTube videos explaining how to measure your dog for specific products.

📌 Please read all sizing info carefully before ordering.

Returns due to incorrect sizing may result in your account being flagged. If you're unsure, contact us before placing your order.

We require a phone number on all orders so the shipping carrier can reach you directly if needed.

This helps avoid delivery delays and failed delivery attempts.

🔒 We do not use your phone number for marketing or any other purpose.

❗If the carrier cannot reach you and you don’t respond to our emails, we cannot issue a refund for undeliverable packages.

We use address verification software to catch errors. If something looks off, we’ll email you for confirmation.

We cannot ship your order until your address is confirmed. This protects both of us and helps prevent lost packages.

📧 Make sure to open all emails from dogstoreonline.com until your order is fully delivered.

Missing or incorrect shipping info may result in non-refundable returns.

Some products allow customization (like names or numbers). You’ll see these options in the product description.

Please include any personalization instructions in the notes box during checkout.

If you forget, email us right away at info@dogstoreonline.com or use our contact page.

If we don’t receive your customization details, we will assume the item should be shipped blank. This is not valid grounds for a return.

✅ Always check for spelling and character limits before submitting.

📧 And yes — keep an eye out for emails from us in case we need to confirm anything.

Each product page includes an estimated shipping window. This is based on vendor processing times and typical carrier speeds — but it’s not guaranteed.

Delivery times can vary due to:

• Weather or carrier delays
  
• High seasonal volume
  
• Fulfillment from one of our partner brands
  

📦 Always check the shipping estimate in the product description before placing your order. If your order is time-sensitive, feel free to contact us for help before checking out.

We include size charts and/or fitting videos for nearly every product that has size options.

⚠️ Failure to check sizing can result in return issues.

If you order the wrong size because you didn’t review the chart or video, the item may:

• Be ineligible for return depending on vendor policy
  
• Only qualify for store credit, not a refund
  

✔️ Please check the size guide carefully

📹 Look for sizing videos when available

❓ Still unsure? Contact Us before placing your order