The search bar in the header of every page is the most powerful tool on our site.

You can use it to search for products, blog posts, or help articles. Just type in what you're looking for and the search will do its best to match that query — we’re constantly adding synonyms and search tags to make it smarter.

You can also use it like a filter. For example, typing in “pink” will bring up items with pink variants or anything that appears pink, such as pink toys or pink flowers.

Search results may also include filterable item lists, which allow you to narrow your results using filters on the left-hand side.

You are not required to create an account to make a purchase.

If you would like to create an account, click the little person icon at the top right of the screen (next to the cart and heart icons). Enter your email, and you’ll receive a code to log in. You can then update your account details at any time.

Our top menu has been simplified to help you find what you need quickly.

You’ll see links for:

• Home
• All products (organized into categories with dropdowns)
• Our Contact Us page
  

This menu is available on every page of our website.

The footer appears on every page and is divided into several link categories:

• Quick Links – FAQ, Blog, Contact Page
• Products – The same product categories as the top navigation
• Policies – Terms of Service, Privacy Policy, Shipping Policy, Return Policy
• Social Media – Links to our social media pages
  

Please take a moment to review the full product page before placing your order.

• Size charts are included in the product description or as an expandable tab. Measuring your dog correctly ensures the best fit.
• Videos (when available) will show the product in use for better sizing or functional comparison.
• We also include fitting notes, material details, care instructions, and any important vendor policies that may apply to that specific item.
  

If you skip this information, your return or exchange may not be accepted.

Every product includes an estimated handling and shipping timeline, often visible right in the product description.

• These dates are estimates only, not guarantees.
• Once a package leaves our hands, we rely on the carrier (like USPS, FedEx, etc.) to deliver it as expected.
• During peak seasons (especially holidays), delays can occur.
  

You’ll receive a tracking number once your item ships. Please check this regularly for updates.